1. Determine the problems/symptoms (if any) you have experienced with the instrument.
2. Discuss what service your instrument needs.
3. Get current shipping information.
4. Give you an estimate of the cost of the service and obtain payment information from you.

We will provide an estimate of the service cost when we give you an RMA. Note that we cannot give you a final quote for service for an out-of-warranty instrument at any time prior to finalizing the service on the instrument. To obtain an RMA via email: support@wetlabs.com.

Clearly write the RMA number on the outside of your shipping container and on all packing lists

Shipping address: 620 Applegate St. Philomath, OR 97370

Ship instrument to WET Labs in the original box or WET Labs-approved packaging. Ask us if you have any questions about our shipping requirements. WET Labs is not responsible for customs fees, taxes, duties or other fees levied as a result of improper labeling or documentation. We will add any such fees to our invoice, or bill separately on warranty repairs.
ECO meters: Please make sure to return the instrument with the protective cap attached. Instruments returned without protective caps cannot be shipped back to you without a new protective cap, for which you will be charged.

Non-U.S. customers:
The declared value must be less than or equal to $10,000 for duty-free entry.
Mark "return for repair" in large letters in several places on the outside of your shipping container.
On all forms that request the country of origin, write “U.S.A.,” not the country from which the instrument is being shipped. Write “country of origin: USA” clearly on the outside of your shipping container. For best service when receiving instruments from WET Labs, please specify:
  Preferred carrier and/or account number
  Desired service level (shipping preferences)
  Insurance coverage details—enclose insurance documentation
  Harmonized code ("marks") for customs.

After your instrument arrives at WET Labs we will contact you to let you know we have received it
We will evaluate the instrument and generate a preliminary quote and ask you to authorize servicing the instrument. This generally takes two weeks. We strive to return all instruments within four weeks of receipt. We will provide an estimated return date when we contact you after receiving the instrument. Expedited service is available on a case-by- case basis. We will try to accomodate your time constraints.

After we receive your authorization for service we will complete necessary repairs and test the instrument
If the instrument passes all tests we will ship it to you.

If the instrument fails during testing we will evaluate the failure and contact you to update you on the status of the instrument. This may or may not involve additional charges.